Sortware 1 - Connect

• Connect Sortware to Cytometer

Connect Sortware to Cytometer

Check Sort Chamber before connecting to Cytometer

• Be sure that the Sort Chamber is free of any loose objects (beakers, syringes, etc) before Connecting Sortware to the Cytometer.
• When the cytometer connects to Sortware, the Sort Tray will perform a homing movement to center the tray.
• Any objects which block the free movement of the Sort Tray aparatus will cause a mis-alignment between the coordinates in the Sortware Tray Control and the physical location of the sort tray.

1. Ensure that the Dell PC isn't making any error noises.
2. On the HP PC, click the Sortware icon in the menu bar on the top of the screen.
3. Give the software a few seconds to load, and then press Connect.

   Unable to Connect?

   If the Connect button is greyed out or the software "Fails to connect to the cytometer:"

   details Attempt simple power cycling

   1. Shutdown the HP and Dell PCs gracefully using the Windows OS. Don't just press and hold the Power button.
   2. Unplug the router and wait 30 seconds.
   3. Plug in the router, wait a couple minutes for it to boot up.
   4. Start the Dell and HP PCs in that order, as detailed earlier.
   5. If the first power cycle fails, do another power cycle, this time also turning the Instrument off after shutting down the PCs.
      • The Instrument should be turned off at both the Chassis and Workstation power switches
      • Power on the Instrument and then PCs as in the Power section.
   6. If you are still unable to connect, go to Network Troubleshooting.